the iso 9000 series of standards is a set of international standards for quality management formally issued by the international organization for standardization (iso) in 1987 to meet the development needs of international trade and quality management, which gathers quality management experts from all over the world and summarizes the quality management experience of developed countries with market economy. since iso 9000 series standards are produced on the basis of summing up the experience of countries around the world, especially developed countries, it is applicable to organizations of various types, sizes and products, and provides requirements and guidelines for enhancing customer satisfaction and improving performance, which is highly practical and instructive.
in the modern trade practice, the two-party audit has long been a common practice, but it has gradually found that there are some disadvantages: an organization usually needs to supply many different customers, and repeated two-party audit will cause a heavy burden to the organization; on the other hand, customers also need to audit the configuration team again and again for this purpose, which consumes a lot of time and labor costs. as a globally recognized quality management system certification standard, iso 9001 certification can effectively replace the two-party audit and become the judgment basis for customers to select high-quality suppliers. in the global market, many countries have set up various trade barriers to protect their own interests. iso 9001 quality management system certification is one of the representative technical barriers. obtaining certification has become one of the most important ways to eliminate trade barriers, which helps the organization to continuously improve its overall performance and focus on providing customers with products and services of consistent quality.
according to the practice of international economic cooperation and technical exchange, both parties must have a common language, a unified understanding and a common standard in terms of product (including service) quality before they can carry out cooperation and exchange. iso 9001 quality management system certification just provides such trust, which is conducive to both parties to reach an agreement quickly.
for the enterprise, the quality management according to the strictly audited iso 9001 quality management system can greatly improve the work efficiency and product qualification rate, and quickly improve the economic and social benefits of the enterprise. for the outside of the enterprise, when customers know that the supplier is managed according to iso 9001, they can be sure that the enterprise can stably provide qualified products or services, and make the enterprise stand out in the product quality competition.
iso 9001 certification can help your organization establish a quality management system (qms) to meet the quality requirements of your customers and continuously improve the operation process. through a better understanding of your organization's internal management ability and level, we can ensure that all functional departments of your organization have the ability to create real business value for your customers.
since iso 9001 certification is not based on specific industries and products, it can be used by organizations providing any products or services.
iso 9001 has experienced nearly 30 years of development since its release. in september 2015, the new version of iso 9001 was officially released.
○ gb / t 19001-2016 quality management system requirements
○ gb / t 19004 quality management method for continuous success of organizations
○ gb / t 19010 quality management customer satisfaction organization code of conduct guide
○ gb / t 19012 quality management customer satisfaction organization complaint handling guide
○ gb / t 19013 quality management customer satisfaction organization external dispute resolution guide
○ gb/z 27907 quality management customer satisfaction monitoring and measurement guide
○ gb/t 19015 quality management system quality plan guide
○ establish a more complete internal management system, improve the internal management and technical level, and stabilize the operation;
○ strengthen quality management and improve the quality of products and services through full participation;
○ improve work efficiency, reduce product cost, and comprehensively improve enterprise economic efficiency;
○ obtain market access qualification, enhance market competitiveness and seize the first opportunity;
○ obtain important certificates that can be trusted by customers and consumers, and enhance the trust and continuous satisfaction of the enterprise;
○ through professional authority certification, eliminate trust crisis and save energy and cost of repeated verification;
○ vip coupons for government procurement and major project bidding;
○ obtain the "green pass" of international trade and break through the technical barriers established between international trade;
○ expand the company's popularity and improve the company's image;
○ enterprise commitment is an important way to fulfill social responsibility and achieve sustainable development.
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