service certification is a new certification system specially established for the service industry to meet the needs of macro management under the market economy. it is a certification form developed after product and system certification. in the era of service economy, more and more enterprises begin to realize that in order to become a winner in the market, strengthening the creativity and r & d of goods is the basic operation, and high-quality service level will gradually become an important competitiveness for the development of wholesale and retail enterprises. the improvement of service quality is not only conducive to maintaining the relationship between enterprises and customers, but also makes customers increase their goodwill and loyalty to enterprises; at the same time, the improvement of service quality is an important guarantee to meet the needs of customers, and can also make the customers in the target market more stable. at the same time, through the strict requirements of the enterprise on its own service quality, it can obtain a good reputation in the industry, so as to develop new customers and expand the sales scale of the enterprise. only when the customer service is in place can we create the best growth space and the greatest benefits for the enterprise. noa can provide you with wholesale and retail service certification to help you get better recognition from consumers.
enterprises that have passed the service certification of the wholesale and retail industries, on the one hand, objectively evaluate the enterprise management and service quality, so as to improve the overall service level of the enterprise and the service awareness of the employees. on the other hand, enterprises that have passed the certification can mark the star mark of "service certification" on their products and packaging, which is convincing and confirmatory, and can be used by consumers to buy at ease. continuously improve the service, improve the service system of the enterprise, establish a good service reputation, continuously improve the service quality, and enhance the service profit chain and sustainable income.
wholesale and retail service certification assesses the service capability of wholesale and retail enterprises and evaluates the level of their wholesale and retail services.
noa wholesaling and retailing services approved by certification through the national certification and accreditation, certification and the wholesale and retail services are available, the certification according to the standard of gb/t 16868-2017 "commodity business service quality management norms", sb/t 10959 "standard of retail enterprise service management". noa wholesale and retail services on the basis of evaluation, evaluation index focus on infrastructure demands, file management, quality management, product management, service quality control and staff requirements, etc.
○ the applicant organization has the legal operation qualification;
○ the service system has been established and implemented in accordance with the requirements of gb/t 16868-2017 "commodity operation service quality management standard" and sb/t 10959 "retail enterprise service management standard";
○ have carried out self-evaluation according to the standard requirements, and provide self-evaluation report (or internal audit report);
○ management system certification certificate and certificate of honor (when applicable)；
○ any special requirements (such as special language, environment, safety requirements, etc.) when applicable;
○ additional information when needed.
○ gb/t 16868-2017 commodity operation service quality management standards
○ sb/t 10959 retail service management standard
○ authoritative certification: enterprises that have passed the certification prove their service leadership in the entire industry nationwide;
○ important references and qualification requirements for bidding and government procurement activities of large enterprises and institutions;
○ enterprise service meets the standards, and certified enterprise service capabilities meet national standards, which can strengthen service management and service capabilities;
○ continuously improve services, improve the service system, establish a good reputation for wholesale and retail services, continuously improve service quality, and enhance the continuous profitability of the service profit chain;
○ enhance customer satisfaction and enhance the trust of relevant parties.
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fax： 86-21 3327 5843
email：noa@noagroup.com
