in recent years, the demand for food and beverage services in china has been growing. at the same time, the following problems are still common in food and beverage services: one is that the service quality is difficult to meet the potential needs of customers and the lack of humanization; another is that the quality of technical practitioners is uneven, poor timeliness of response, the supporting services are not in place, and the food and beverage complaint rate is high. one of the important reasons is that china's food and beverage service industry currently does not have a scientific, reasonable and practical standardized measurement method for service quality. to promote the sustainable, healthy and rapid development of the urban food and beverage service industry, it is urgent to improve the service quality and standardization level by means of service certification and standardize the healthy and orderly development of the industry.
with the prosperity and development of society, the competition among food enterprises is becoming more and more fierce, and service has become an important means to expand sales, compete for market and improve benefit. service is the most vivid and irreplaceable display of enterprise culture, enterprise internal quality and enterprise staff quality. service will largely determine the success or failure of competition. the operation of the food industry cannot be separated from service, which determines the success or failure of the operation. the same products, the same price, but different services will lead to different results. good service will bring great economic benefits to enterprises. good operators must have a strategy of serving the public in order to win more customers. noa can provide you with food and beverage service certification to help your enterprise develop faster and better.
food and beverage service certification applies service certification technology to propose scientific and reasonable service and management requirements based on the service characteristics of the food and beverage industry, providing service specifications and standard management for service organizations in the food and beverage industry, which is more conducive to the healthy development of food and beverage service enterprises and enhancing brand awareness.
○ relevant standards of food and beverage industry
○ promote service enterprises in the food and beverage industry to improve their service quality and achieve continuous improvement, providing standardized services that meet or exceed customer expectations;
○ strengthen standardization and professionalism, visually display the quality of enterprise services, and enhance consumer confidence and trust;
○ provide credible evidence for industry authorities to help create a good business environment and promote healthy and sustainable development of the industry.
tel： 86-400 821 5138
fax： 86-21 3327 5843
email：noa@noagroup.com
