maintenance and repair service is a relatively important node in the process of social development, and also an important reason for determining economic development, social progress and market competition. from the general trend of the whole society, people's living conditions are improving and the national happiness index are increasing. correspondingly, people's requirements for life are getting higher. this has also promoted the development of china's maintenance and repair service industry.
after the maintenance and repair industry passes the service certification, not only can the strategy meet the needs of customers; but also the maintenance and repair service cost of the enterprise can be kept at a reasonable level; it can also be recognized by customers, so that customers can trust the enterprise more; it can also increase the management service level of the enterprise; it can also increase competitiveness in the same industry and enable enterprises to obtain higher benefits.
maintenance and repair services are not only used in the automobile industry, household appliances, watches, computers, mobile phones, electric vehicle industry, elevators, office supplies, but also in industrial equipment, electronic appliances, and other industries.
what is equipment maintenance service certification?
equipment maintenance is the objective requirement of the movement of equipment in the process of use. due to the movement, wear, internal stress and other physical and chemical processes of equipment, there will inevitably be constant changes in technical conditions, as well as some inevitable abnormal phenomena. therefore, the length of the natural life of equipment, to a large extent depends on the quality of maintenance work.
for enterprises, equipment is the material and technical basis for survival and development, and the use of equipment directly affects enterprises. as the saying goes: if a worker wants to do a good job, he must first sharpen his tools. only by strengthening the maintenance and maintenance of equipment, can we give full play to its energy efficiency, constantly improve the technical status of equipment, extend the service life of equipment, and obtain the best economic benefits for enterprises.
according to the service certification field classification in "national economy classification" (gb/t 4754-2111) and "no. 24, 2016 announcement of the accreditation administration", equipment maintenance service certification belongs to sc15 maintenance and repair services.
○ gb/t 19012 《quality management customer satisfaction organization complaint handling guide》
○ improve the management service level of enterprises, so that the maintenance and repair service cost is kept at a reasonable level, so that the strategy can meet the needs of customers;
○ get customer recognition, enhance customer trust and confidence;
○ increased competitiveness in the industry, higher profits for companies.
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